Legal / Policy
Refund Policy
This policy explains refunds, cancellations and billing adjustments for Hostel Soft.
Effective date: Mar 16, 2026
1) Trial
If a trial is available, you can evaluate the product before purchasing. Charges apply only after the trial ends (if you continue).
2) Subscription cancellation
You may cancel anytime. Cancellation stops the next billing cycle renewal; access may remain active until the current paid period ends.
3) Refund eligibility
Refunds are evaluated case-by-case based on billing errors, duplicate charges, or service issues. Setup fees, customization work and one-time services are generally non-refundable.
4) Billing mistakes
If you believe there is a billing error, contact support within 7 days of the charge. We will investigate and correct valid mistakes.
Contact
For refund requests, email
info@claban.in.